Returns & Exchanges
At HomePlus Furniture, we want you to love your new home setup; if you are not completely satisfied, you can return or exchange eligible furniture pieces within 30 days of delivery. Please ensure items are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number and photos of the item to begin the return process.
Prepare for Pickup or Shipping
Disassemble the furniture if necessary and secure it in the original manufacturer packaging to prevent damage during transit.
Schedule Collection
For large furniture items, our logistics partners will contact you to schedule a convenient pickup time from your residence.
Inspection and Refund
Once our warehouse team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing